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Frequently asked questions
Everything you need to know about bidding, listing and getting paid.
Getting Started
How do I register as a bidder?
How do I register as a seller / vendor?
Do I need a membership to bid?
Bidding
How do I place a bid?
What is auto-bidding (proxy bidding)?
Can I cancel a bid?
What happens at auction close?
How do I know if I won an auction?
What is a reserve price?
Selling & Auctioning
How do I list an asset for auction?
What assets can I auction?
How do I set a starting bid and reserve price?
Can I edit or remove my listing?
How do I receive bids on my auction?
What happens after my auction ends?
Payments & Fees
What fees apply when I win an auction?
How long do I have to pay?
How do I pay for an auction I won?
When does the seller get paid?
Is there a fee to list an auction?
Receiving Your Item
How do I collect an item I won?
Can I arrange delivery instead of pickup?
What if the item is not as described?
Do I get a receipt or ownership document?
Account & Trust
Are private auctions visible to everyone?
How is my data protected?
How do I verify my business account?
What happens if I do not pay for a lot I won?